Customer Service

How Can We Help?

The Textile District is here to help with fabric orders, custom printing, base-fabric selection, artwork questions, shipping and other customer-service needs.

Our fabrics are printed to order in the USA and finished according to the fiber and printing process used. If you need help before or after placing an order, start with the resources below or send us a message.

Contact Customer Service

Sign In or Create an Account
Create private wish lists to save favorite fabrics and designs for future projects, or sign in to access your account.


Ordering & Customer Service

Fabric & Custom Printing FAQs

Find answers about shopping artist-designed fabric, custom printing, base fabrics, artwork, color, pricing, production, shipping, reorders and fulfillment.

Read the FAQs

Shipping & Returns

Review shipping information, delivery questions and our policies for made-to-order printed fabric. A tracking number is sent by email when your order ships.

View Shipping & Returns

Return Policy

Learn how we handle order errors, inspections and return eligibility for fabric that is printed to order.

Read the Return Policy


Fabric & Project Resources

Compare Our Fabrics

Compare 15+ base textiles by fiber content, weight, printable width, care, recommended uses and current printed pricing.

Explore Our Fabrics

Ground Fabric Swatch Kit

Compare the hand, texture, weight, drape and construction of our base textiles before ordering printed yardage.

Order the Ground Fabric Swatch Kit

Custom Print Color Library

Use printed color references to help plan palettes and evaluate color relationships for custom fabric projects.

Explore the Custom Print Color Library

Design Resources

Review artwork specifications, scale, repeat setup, color planning, production-quality proofs and custom-print ordering guidance.

Explore Design Resources

Digital Fabric Printing Basics

Learn more about file preparation, seamless repeats, placement prints, artwork scale and printable widths.

Review Digital Fabric Printing Basics


Pricing & Larger Orders

Fabric Pricing & Volume Discounts

See how printed-fabric pricing works and review volume discounts available for qualifying artist-designed and custom fabric orders.

When possible, combining multiple designs or colorways on the same base textile can help consolidate yardage for volume pricing.

View Fabric Pricing & Volume Discounts

Planning a Larger or Specialty Project?

If your project involves multiple designs, larger yardage, engineered panels, special substrates, production requirements or fulfillment needs, contact us with the details before ordering.

Contact Us About Your Project


Policies & Legal

Terms of Sale
Made-to-order purchases, cancellations, color variation and order terms.

Terms of Use
Website use, content and intellectual-property terms.

Privacy Policy
Information about how customer data is collected and protected.


Contact The Textile District

Need personal help choosing a fabric, have a question about an order or want to discuss a project?

Phone: 704-814-0712
Office Hours: Monday–Friday, 8:00 AM–5:00 PM Eastern Time

Send Us a Message

For project questions, please include enough information for us to understand what you are making. Helpful details include the project type, approximate yardage, preferred base fabric or performance requirements, and any color or artwork questions you need help resolving.


Ready to Shop or Print?

Shop Artist-Designed Fabric

Print Your Own Fabric

Create an Account & Save Favorites
Use private wish lists to keep track of fabrics and designs you are considering for current or future projects.